Staff Support

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A ticket can have many request types as shown below. The location and room number help us know the location of the work to be done, and fill in as many details as you can. 

This page is designed to provide BMCC staff with resources to improve communication and productivity. Information is available for the following technologies:

Quality Matters (QM)

Quality Matters has a faculty self-review tool that BMCC faculty may access to review their courses with alignment to QM standards.   This tool, along with other course design best practices, could help our faculty improve online/hybrid courses.  In turn, that would lead to improved student success.   There is a video tutorial that may be helpful in understanding QM:
The QM Rubric outlines course syllabus and learning management system requirements.


For more information about QM at BMCC, contact the QM coordinator Karen Willis. 


Zoom is a cross-platform, video-conferencing that allows a host and participants to collaborate through audio and video. BMCC uses Zoom in classrooms and for meetings.