Blue Mountain Community College

 Business and Management
 Human Resources

Intended Program Outcomes:

This one-year program introduces students to the field of the hospitality industry, including tourism, travel, and management. Online and classroom instruction, and cooperative work experience offers students a look into the day-to-day experiences at hospitality and tourism sites.

This certificate helps prepare students for future entry-level positions in management and introduces them to the professionalism necessary for business success and upward mobility in the hospitality and tourism industry.

Learning experiences in this program are designed to assist the student in realizing the following outcomes:

• Identify specific hospitality industry functions and their required procedures and legal techniques.
• Understand and apply market appropriate professional guest service standards to deliver competitive guest experiences to diverse cultural groups and throughout business and industry.
• Identify general business functions to maintain day-to-day operations.
• Demonstrate the ability to solve mathematical problems commonly encountered in hospitality related business setting.
• Utilize the technical/computer skills for keeping business records and preparing basic financial statements.
• Identify techniques for successfully managing human resources and human relations in business.
• Utilize various techniques for effect verbal and written communications.
• Prepare general documents related to career searches and job applications.

Employment Opportunities:
Graduates of this program may enter the hospitality industry working in such areas as hotel marketing, sales and operations, bed & breakfast, meeting and convention planning, special occasion planning, restaurant management, catering and banquet operations, and casino supervision.

At least 50 credits are required to complete the program.

* BA104 Business Mathematics may be replaced with MTH95 or higher.